Company: Home Depot Door, Window and Kitchen Installer. Services 33 stores each with different install rates. Most jobs consist of two parts – order for measurement and estimate, and a second one for actual install and repair. Company has twenty installer teams and two estimators. Installer teams are paid flat rate service performed, calculated every two weeks. Home Depot is invoiced once for estimate and a second time for install. Dates of ordered materials arriving at job or store for pick-up plus customer coordination schedules keeps two people in office very busy.
Reason for Choosing APP Consulting for ServiceCeo support help and implementation consulting: Previous to calling APP Consulting this customer had spent significant time and money with self education thru ServiceCeo classes plus had paid another ServiceCeo consulting group for help. When the owner called he did not have a functioning system or a trained office.
Goals in choosing APP Consulting and ServiceCeo software were to 1> enable offsite office staff to schedule and invoice, 2> to create reliable schedules and coordinate those daily with sub-contractors over a two state area, 3> to speed up his invoicing and correct pricing to each of the thirty-three (33) Home Depot stores he services, 4> to have accurate sub-contractor commission/flat-fee reports on a timely basis, 4> manage kitchen installs with multiple sub-contractors for electrical and plumbing, 5> connect all to an accounting package for overall management, and 6> train the owner how to earn money with ServiceCeo.
APP Consulting and Home Depot connection with ServiceCeo: APP Consulting trainers Geoff LaPlace, Debbie Smith and Robert Slusser were able to get this customer up and running with the new management reports he needed to run his company and meet all of his target goals. Geoff LaPlace having now worked with three Home Depot installers also led the new software connection team with other software middleware developers. For more information about ServiceCeo and Home Depot installers, please contact us at APP Consulting – the largest independent ServiceCeo Consulting company.
